Privacy, account and data

Overview

ProTrainer provides a dog training journal, community features, and optional Ask Coach. The service is operated from Sweden and follows applicable EU data protection law (GDPR).

How we use information

• Provide the journal, Coach, community, notifications, and subscription features you use.
• Protect users through moderation, abuse reporting, and security controls.
• Operate and maintain the service, including hosting and error handling.

We do not collect optional data for separate AI model training or model-improvement datasets.

Information we collect

• Account data: email and profile fields needed to sign in and manage your account.
• Training journal: sessions, notes, tags, dog profiles, and uploads you choose to create.
• Ask Coach: messages in conversations you start and bounded journal or dog context used only to answer your request.
• Community: posts, comments, likes, reports, and related engagement data you choose to share.
• Push notifications: a device or browser push token is stored only if you explicitly enable push in Settings; disabling push clears the stored token.
• Payments: subscription status through Google Play or Stripe; we do not store full card numbers.

Storage and processors

Data is stored in Google Firebase using Google infrastructure. Ask Coach requests may be processed by OpenAI through our backend when you use that feature. Payment processors receive only data required for billing.

Retention

We keep account data while your account is active. Limited billing, fraud-prevention, moderation, safety, or security records may be retained where required by law or documented operational policy, then deleted or anonymized.

Delete your account

You can request deletion of your account and associated personal data without reinstalling the mobile app. This page explains what happens and how to start deletion on the web or in the Android app.

How to delete your account on the web

1. Open the account deletion request page (linked below) and sign in with the email linked to your ProTrainer account.
2. Confirm that you want to schedule account deletion.
3. To cancel, sign in again before the grace period ends.

Delete from the Android app

If you have the app installed, open Settings and choose Delete account to schedule deletion with the same grace period.

What is deleted

When permanent deletion runs (after the grace period ends), we delete the data types below from our databases and remove your files from associated cloud storage.

• Account and sign-in data: email address, display name, profile fields, notification preferences, and other settings stored on your ProTrainer user profile, plus your authentication record.
• Training journal: training sessions (dates, notes, tags, slider ratings), training goals, and training schedules you created.
• Dog profiles: names, breeds, and other dog metadata you entered in the journal (Dagbok).
• Photos and videos: dog photos, training videos, images attached to posts, and other media files stored for your account.
• Ask Coach: saved conversations and messages you started in Coach, including bounded journal or dog context stored with those conversations.
• Community: posts, comments, likes, and in-app notifications tied to your account.
• Upload metadata: records that link your account to stored media files (for example storage paths and ownership fields).

What may be retained

• Payments and subscriptions: Google Play or Stripe transaction identifiers, entitlement history, and billing records we must keep for tax, accounting, or fraud prevention for as long as applicable law requires.
• Moderation and safety: abuse reports, enforcement actions, and audit trails where we must preserve evidence for investigations or legal obligations; identifiers are removed or minimized when no longer needed.
• Security and fraud prevention: server and authentication logs used to protect the service (usually retained for a limited operational window, then deleted or anonymized).
• Aggregated or anonymized statistics that cannot reasonably identify you.

Retained records are kept only as long as required by applicable law or our documented retention policy, then deleted or anonymized. Deleted data types above are not kept after permanent deletion completes.

Need help?

If you cannot sign in, email support@protrainer.com from the address linked to your account. We will verify ownership before processing your request.

Your rights

You may request access, correction, deletion, restriction, objection, or portability where applicable under GDPR. You can manage notification preferences in Settings.

Security

We use authentication, Firestore security rules, and backend validation for sensitive actions. No method of transmission or storage is completely secure.

Age eligibility

ProTrainer is intended for users aged 18 and over.

Changes

We may update this policy when features or legal requirements change. Material updates will be reflected here and in the app.

Contact

For questions about privacy or your account, contact support@protrainer.com.